Last updated 11 September 2026
Privacy policy
Hevenland is a home kitchen in Cumilla, Bangladesh, that cooks to order and delivers. This page explains what we learn about you when you order from us, why we need it, who else sees it, and what you can ask us to do with it.
The short version
- We collect what it takes to cook and deliver your food: your name, mobile number, address and what you ordered.
- If you sign in with Google, we also get your name, email address and profile photo. We never see your Google password.
- Our kitchen and our riders see your order so they can make it and bring it to you. We do not sell your information, and we do not use it for advertising.
- We do not send marketing texts or emails, and there are no tracking or advertising cookies on this site.
- You can order without an account, and you can ask us to show, correct or delete what we hold about you.
What we collect
Your order details
Every order, guest or signed in
Your name, mobile number, delivery address, any note you add for the kitchen, the dishes and options you chose, the total, and any promo code you used. We need these to cook the order, call you to confirm it, and deliver it.
Your Google profile
Only if you sign in with Google
Your name, email address and profile photo, as Google shares them. We use them to show you your own order history and any offers we have sent you. Signing in is optional.
Reviews
Only if you write one
Your star rating and comment, shown with your name. Only customers who signed in and received their order can review it.
Your internet address (IP)
When you place an order or check a promo code
Held for up to 10 minutes to stop the same device placing large numbers of fake orders or guessing promo codes. It is not linked to your order or your account.
Error reports
If something breaks while you use the site
Technical details of the error so we can fix it. These reports are set up not to include your name, phone number, address or email, and we do not record your screen or your clicks.
How we use it
- To cook and deliver your order, and to call you to confirm it.
- To show you where your order is on its tracking page.
- If you are signed in, to keep your past orders together and to show you personal offers, for example a discount after we had to cancel an order.
- To remember a promo code you have already used, so that one-time codes stay one-time.
- To stop fake or abusive orders, and to fix problems with the site.
We do not use your information for advertising, we do not build a profile of you, and we do not send marketing texts or emails.
Who sees it
Our team. Your order appears in our staff panel: the kitchen uses it to cook, whoever confirms orders uses it to call you, and the rider uses it to find you. Riders can only see the orders assigned to them. Each member of staff signs in with their own account.
The services that run this website. Like most websites, we rely on a few companies to host and operate it. They handle your information on our behalf and only to provide their service:
- Supabase stores our database and handles sign-in.
- Vercel hosts the website.
- Telegram delivers new-order alerts to our staff. An alert contains your name, number, address, the dishes, the total and your note.
- Upstash holds internet addresses for the 10-minute abuse check described above.
- Sentry receives the error reports described above.
- Google handles the sign-in itself, if you choose to use it.
These services may store information on servers outside Bangladesh. We do not sell your information to anyone, and we share it with no one else unless the law requires us to.
How long we keep it
We keep order records for as long as we need them to run the business and keep proper accounts. If you ask us to delete your account, we remove your name, contact details and Google profile from it. We may keep a record that an order was placed, without anything that identifies you, for our accounts.
Your choices
- Order as a guest. You never have to create an account to order.
- Sign out at any time from your account page.
- Ask to see, correct or delete what we hold about you. Call us or email us from the details below. We will reply within 7 days. We may ask you to confirm the mobile number you ordered with, so that we do not hand one person’s details to another.
- Remove Google access at any time from the security settings of your Google account.
Keeping it safe
Your information is sent over an encrypted connection. Our database controls exactly who can see which records: each member of staff can only reach what their job needs, and a signed-in customer can only see their own orders. Your order’s tracking page shows its progress to anyone you share the link with, but never your name, number or address. No system is perfect, but we treat your details as if they were our own.
Children
This service is for adults placing food orders. If you are under 18, please order with a parent or guardian’s permission.
Changes to this policy
If we change how we use your information, we will update this page and the date at the top. If a change is significant, we will say so on the website.
Contact us
Hevenland, Cumilla, Bangladesh
Phone: 01354 004002
Email: hello@hevenland.com
See also our terms of service.