Terms of service

Hevenland is a delivery-only home kitchen in Cumilla, Bangladesh. We cook each order when it is placed and deliver it with our own riders. We do not have a restaurant you can visit.

• You can order as a guest or signed in with Google. Both work the same way.
• Give a mobile number we can reach and an address the rider can find. A nearby landmark helps a great deal.
• When you place an order, you are asking us to cook it. It becomes a confirmed order once we call you and you agree. If we cannot reach you after trying, we may cancel it.
• We may turn online ordering off at busy times or outside our opening hours. When we do, the website will say so.

• All prices are in Bangladeshi taka and include the cost of the food.
• A delivery charge and any minimum order amount are shown at checkout before you place the order.
• The amount you pay is the total our kitchen confirms for your order. If a price shown on the website ever differs from it, we will tell you on the confirmation call before we cook anything.
• We accept cash on delivery only. Please pay the rider when your food arrives. Having the exact amount ready helps.
• Photos show how a dish is served. What arrives is cooked fresh for you and may look a little different.

• We deliver inside Cumilla city. If your address is outside the area we cover, we will let you know and cancel the order.
• You can follow your order on its tracking page, from confirmed to cooking to on its way. Timings depend on how busy the kitchen is and on traffic, so we cannot promise an exact arrival time.
• Please keep your phone with you. If the rider cannot reach you or find the address, we may not be able to complete the delivery.

If you want to cancel, call us as soon as you can. Before we start cooking, we can cancel it for free. Once your food is in the kitchen, we may not be able to.

If we have to cancel, for example because an ingredient ran out or we could not reach you, we will explain why on your order’s tracking page. Where it was our fault, we may add a personal offer for your next order.

• You can use one promo code per order.
• A code may have conditions, such as a minimum order or an end date. They are shown when you apply it, and the code only works while they are met.
• A personal offer is made for you alone. It works once, and only on an order placed with the mobile number it was given to.
• Codes and offers have no cash value and cannot be exchanged for money. We may withdraw a code that is being misused.

If you have an allergy or a dietary need, write it in the kitchen note and we will do our best. Our kitchen handles nuts, dairy, eggs, wheat, fish and shellfish, so we cannot promise that any dish is completely free of them.

If something is wrong with your order, contact us on the same day, and a photo helps. We will look into it and put it right, usually by replacing the dish or giving you an offer for next time.

• Signing in is optional. It keeps your orders and offers together. How we handle your information is set out in our privacy policy.
• Please keep your Google account secure, since it is how you sign in to ours.
• Reviews should be honest and about your order. We may hide reviews that are spam, advertising, abusive or about someone else.
• We may refuse orders from, or close the account of, anyone placing fake orders or misusing the service.

We take care with every order. If something goes wrong on our side, the most we are responsible for is the value of that order, as far as the law allows. Nothing in these terms takes away any right you have under the laws of Bangladesh.

We may update these terms as the service changes. The date at the top shows when they last changed. The terms that apply to an order are the ones in place when you placed it.

Hevenland, Cumilla, Bangladesh
Phone: 01354 004002
Email: hello@hevenland.com